Lotus Village International Creativity Esthetics Building is based on the idea of “creativity”, "honesty" and “beauty”. We combine fashion and design arts together to create “LOTUSDREAM”, the brand that is virtuous, simple, honest and beautiful. Our objective is to make LOTUSDREAM to become the “fashionable premium skincare”. We develop our first brand “LOTUSDREAM”, a collaboration efforts of skincare specialists from around the globe to create, develop, and manage our excellent skincare products.

Our vision is not only to develop a skincare product line but also to develop a series of fashion commodities such as cosmetics, perfume, garments, bags, glasses and shoes under our LOTUSDREAM brand.

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Please feel free to contact us if you have any questions. One of our customer service representatives will respond within 24 hours.


Contact Information

By standard mail:
e-Global LotusDream USA
939 Radecki Court, City of Industry, CA 91748

By phone:
626-581-1500 (M - F / 9 a.m. - 5:30 p.m. PST)

By email:
contact@lotusdreamusa.com

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Shipping Rates

U.S. Shipping Rates Per Order: First Class Mail is FREE (5-7 Business Days). Priority Mail: $6.50 (3-5 Business Days). Express Mail: $25.00 (1-2 Business Days).

International Shipping Rates Per Order: International Express Mail to Canada: $28.00. International Express Mail to all other countries: $38.00.

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Return Policy

LotusDreamUSA.com offers a 30 day money back guarantee from the invoice date. You may return the merchandise for a full refund of the purchase price plus any applicable sales tax within 30 days of the invoice date less shipping and gift wrapping where applies.

If you have received a free gift and your final amount after the refund of returned item(s) is less than the minimum purchase amount to qualify for the free gift, please send the free gift with your returned item(s) or we will charge you for the free gift at the price stated on our website.

Please contact us by email at contact@lotusdreamusa.com before you wish to return the merchandise. Returns Department Address: ATTN: Returns Department, LotusDreamUSA.com, 939 Radecki Court, City of Industry, CA 91748.

Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We require a copy of the invoice to process your return. All returns must be shipped back to us using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Please ship back to us using Federal Express, UPS or other couriers that can provide delivery confirmation. It will be your sole responsibility for any packages that have not been received by us and without the tracking information by courier.

Any packages returned to us marked "refused", "unclaimed", or "undeliverable" will be subject to return shipping charges.

Please allow up to two billing cycles from the date of return for credits to appear on your credit card statement. Please include a copy of the invoice when returning the merchandise for a refund.

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Exchange Policy

Merchandise purchased from us may be exchanged within 30 days of the invoice date as long as the merchandise is in its original package and in resellable condition. Please include a copy of the invoice when returning the merchandise for an exchange.

Please contact us by email at contact@lotusdreamusa.com before you wish to return the merchandise. Exchange Department Address: Returns Department Address: ATTN: Returns Department, LotusDreamUSA.com, 939 Radecki Court, City of Industry, CA 91748.

We require a copy of the invoice to process your return. All returns must be shipped back to us using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Please ship back to us using Federal Express, UPS or other couriers that can provide delivery confirmation. It will be your sole responsibility for any packages that have not been received by us and without the tracking information by courier.